To ensure you can enjoy your trip to Okinawa with peace of mind,
For guests who have made a reservation through our official website,
Please see below for information regarding cancellations during typhoons.
[Cancellation fee waived]
If any of the following apply,
we will waive the cancellation fee even if the cancellation is at your request.
- If your scheduled flight or ferry (outbound or return) is cancelled, or if the airline waives the cancellation fee.
・For customers residing in Okinawa Prefecture, the monorail you plan to use
Or if the bus service is suspended
*Even if only one of the outbound or return journeys is affected,
Cancellation fees will be waived.
[Notes]
If you cancel before it is determined that your flight has been canceled or that you are eligible for a cancellation fee waiver,
the standard cancellation policy will apply.
However, if the flight on your departure date is subsequently canceled or
becomes eligible for a cancellation fee waiver, the cancellation fee will be waived, and if payment has already been made, a refund will be issued.
[Procedure for waiving cancellation fees]
以下をご用意のうえ、メールにてご連絡ください。
送付先：reception@southwestgrand.com
Attached file
- Certificates or other documents confirming the cancellation of flights or ships, or the suspension of public transportation services.
- Email or notification screen confirming eligibility for cancellation fee exemption.
Information included in the email
Subject: Cancellation due to typhoon
Customer's name (phonetic spelling):
Telephone number:
Reservation number:
Check-in date:
Message:
*Please note that due to a high volume of inquiries when a typhoon is approaching,
it may take some time for us to respond.
We appreciate your understanding.
*When contacting us by phone,
please have the flight number of your scheduled flight ready,
before contacting us.