Can I connect to the Internet?
Wireless internet connection (free of charge) wi-fi is available in the hotel.
Do you have a coin laundry?
A 24-hour coin laundry is located on the 2nd floor. You can also check the operating status on the monitor in your room.
Is it possible to use only the pool?
The pool is exclusively for hotel guests.
Can I use the pool even if I have a tattoo?
Please refrain from exposing body art (tattoos, tattoos, paint, stickers), including small one-point items.
Do you have rental wheelchairs?
Although the number is limited, we are lending them free of charge. Available at restaurants and during your stay.
Please tell me about the fitness gym.
We have a fitness gym exclusively for guests staying on the second floor. Anyone over the age of 18 can use it freely from 6:00 a.m. to 10:00 p.m.
Is it possible to make a reservation for the same day?
We will accept it depending on the availability of the day.
Do you have a parking lot during your stay? Is there a charge?
Yes, there is an affiliated parking lot nearby. ¥1,500 per night.
What time is check-in and check-out?
Check-in is after 15:00 and check-out is by 12:00. Please note that it may vary depending on the plan.
Is it okay if I check in late?
No problem. If you plan to check-in after 22:00 or if there is a significant change in your arrival time, please contact the front desk.
Can I cancel?
If you wish to cancel your reservation, please contact us at least 7 days prior to your stay. Please note that a cancellation fee will be charged for 7 days before (20%), 3 days before (50%), same day (100%), and no-show (100%). Please note that the cancellation policy varies depending on the plan.
Cancellation fee
We do not charge a cancellation fee at any of our restaurants. In case of cancellation, we would appreciate it if you could contact us as soon as possible.
Can you keep my luggage?
Guests' luggage can be kept at the front desk.
Can I smoke in my room?
All rooms, including the terrace, are non-smoking (including e-cigarettes). For smoking, please use the smoking area on the 2nd floor of the facility.
Is there an age limit for guests?
There is no age limit.
Please tell me the number of people who can share a bed and the target age.
Up to the same number of adults can sleep together for free. The target age is under 6 years old, and 6 years old and over will be the same price as adults.
Can I borrow a baby bed or bed guard?
We will prepare it free of charge (for children under 2 years old). Please note that the number is limited. Please tell me the number of people who can share a bed and the target age.
Do you have connecting rooms?
We have connecting rooms for Grand Twin (7F-10F). Please contact the hotel directly for availability and reservations.
Do you have accessible rooms?
We have prepared rooms that take into account the width of the passageways, bathrooms, and toilets so that guests in wheelchairs can stay comfortably. The room type is "Grand Twin (3F-6F)".
Can I stay with my pet?
Please refrain from staying with pets.
Do I have to reserve the food in advance?
Although it is not particularly necessary, if you are a group of 5 or more, please let us know in advance so that we can serve the food smoothly on the day. There is no problem at all even if you decide slowly after taking a seat.
Can I reserve a seat?
Regarding seats, we will accept it as a "request" at the time of reservation. Please note that we may not be able to meet your request depending on the reservation status.
Can I have breakfast without staying overnight?
A breakfast buffet is available on the 11th floor. We also accept reservations for breakfast.
Can I use a credit card?
AMERICAN EXPRESS, DINERS, VISA, MASTER, JCB, NICOS, DC, UC, etc. are available.
Can you accommodate if I have an allergy?
Yes, please feel free to let us know if you have any allergies or disliked ingredients. We will change the ingredients and dishes so that you can enjoy it to the last plate. In that case, please let us know in advance.
Are you non-smoking?
The restaurant floor is entirely non-smoking. Please note that if you wish to smoke, we will guide you to the smoking area on the 2nd floor.
From what age are children charged for breakfast?
We do not have preschool children.
Please tell me the number of people who can sleep together and the target age.
Up to 1 child per bed can sleep together. The target age is preschool children.
Can I borrow a crib or bed guard?
We will prepare it free of charge. The number is limited, so please contact the hotel in advance if you need it.
Can you arrange a babysitter?
yes. Babysitters can be arranged from 2 hours. Please feel free to contact us.
Are there any restaurants that allow children?
Available at all restaurants.